We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Your doll is designed for your customers based on their requirements. We are unable to make a second sale. All dolls passed many standard tests before leaving our factory,they are definitely of high quality, so we will not provide a return service for anyone. If the doll is defective or damaged after you receive the doll for the first time, we will not replace the doll, but we will provide maintenance videos and tools based on the damage. (may require a small fee from the customer)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
At the moment the customer's payment was successful, our back-end orders were generated and the factory was immediately put into production. Therefore, we will not provide a refund for any reason.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product
In the event ships for free, customer will be informed of the return shipment cost (estimates may be given based on the our own costs in shipping to customers)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Email
If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us: Email