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Shipping Information

TrueSexDoll Sex Doll Delivery Policy

We offer Free Worldwide sex doll delivery and discreet shipping. The price you see is the final price. No Surprise!

 But due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

Please check the details below:


Sex Doll Delivery & Shipping Time 

  • Please refer to the regions below. This is an approximate taken time, it may differ. Please understand that shipping time is out of our control, some of the countries local custom might also be taking a long time to release a shipment. We cannot absolutely guarantee the sex doll delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.


Region Delivery
US & Canada 5 working days
*Europe (UK, Scandinavia, Western Europe) 4-6 working days
Australia & New Zealand 5-8 working days
Eastern Europe & South America 5-10 working days

*As for Europe, if you would like us to clear Import Duty and VAT for you in advance. The status will NOT be updated until the shipment lands in the Netherlands.


Sex Doll Shipping Partners

We use FedEx, DHL or UPS. As soon as your doll is ready for shipping, we’ll provide a tracking number so that you can estimate her arrival date and time.we 'll send you the tracking number by email.

Discreet Sex Doll Packaging

We have years of experience in the adult toy industry. Your privacy is our priority.

We declare the product as a mannequin to protect your privacy. Your doll will be packaged in a brown plain box as below. No one knows what’s in the box except you!

Plain and Solid Sex Doll Packaging

The doll will be packed in a plain brown box. No one knows what’s inside except you!


Sex Doll Return and Exchanges


As our products are adult toys and complementary accessories, due to local law (law in the U.S). Adult toys cannot be returned in whatever circumstances, even if the items have not been opened or used.

Sex Dolls

Your Sexy Sex Doll is custom made based on your chosen specifications. As soon as you place an order, we will begin the production and your order cannot be canceled for whatever reasons.

We perform a quality check on your dolls before we ship to you. Therefore, it’s unlikely any damage or defects occur on your dolls. However, in the event, you receive a defective product. We will provide all the necessary kits to help you fix the item. If the damage is severe, such as the head is broken, please let us know. We may arrange to ship a new item to you, depending on the situation.

If the item is damaged due to improper use, you are not eligible for any exchanges. You must have common sense and take care of the item to avoid any damage to the product.

According to the local Sex Toy Law, any used sex doll will not be accepted for exchange. If you return a used sex doll for whatever reasons, we will immediately destroy the item and you are not eligible to receive an exchange.


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